Warranties & Guarantees

1. All goods carry a customer satisfaction money back guarantee of 30 days, if the product is returned in good working condition.
2. All goods carry a 1 year manufacturers replacement warranty.
3. All warranties & guarantees are subject to the Terms and Conditions of AquaGenie US.

Credit & Claims

1. All goods & invoices should be checked on arrival. Any discrepancies should be notified to us within 24 hours of receipt, otherwise claims might not be recognized.
2. No claim will be investigated unless the claim is supported by the relevant email/invoice number.

Returns

1. For returns within given warranties & guarantees, customers are expected to pay for postage both ways.
2. Return applications should be accompanied by a copy of the purchase email receipt.

Orders & Deliveries

1. Orders can be emailed through at any time. Phone orders are not accepted.
2. Minimum commercial orders of 8 units of the AG-HOB.
3. Fright and packaging charges will be added to invoices where applicable.
4. All orders are dispatched by UPS couriers only after full payment has been received.

Prices

1. We offer quality products at competitive prices, however we reserve the right to alter prices without notification.

Accounts

1. All online customers are required to have an account on the AquaGenie US website in order to purchase our products.
2. All customers requesting a website account must agree and adhere to our Terms and Conditions.
3. All information transactions will be subject to our Privacy Policy.